Effective Date: August 27, 2026

Welcome to the website of Rutland Veterinary Clinic Inc. ("Rutland Veterinary Clinic," "we," "us," or "our").

These Terms of Use ("Terms") govern your use of rutlandvetclinic.com (the "Website"). By accessing or using the Website, you agree to these Terms. If you do not agree with these Terms, please do not use the Website.

1. Website Purpose

The Website is provided to give clients and prospective clients general information about Rutland Veterinary Clinic, our veterinary services, our team, and ways to contact or communicate with our clinic.

Information on the Website is provided for general informational purposes and is not intended to replace professional veterinary advice, examination, diagnosis, or treatment.

2. No Veterinary Advice Through the Website

Information provided through the Website, including information about diseases, conditions, medications, treatments, nutrition, behavior, or other veterinary topics, is for general educational purposes only.

Information on the Website should not be relied upon as a diagnosis or as a substitute for an examination by a veterinarian.

Every pet is different. Treatment decisions should be made in consultation with a veterinarian who has evaluated your pet.

If your pet is experiencing an emergency or potentially life-threatening condition, do not rely on the Website or electronic communications for immediate assistance. Contact a veterinarian or emergency veterinary facility directly.

3. Appointments and Requests

The Website may provide ways to contact Rutland Veterinary Clinic or request services.

Submitting an online inquiry, appointment request, refill request, or other form does not necessarily create or confirm an appointment or establish a veterinarian-client-patient relationship.

An appointment or service is confirmed only when communicated by Rutland Veterinary Clinic through an appropriate channel.

We reserve the right to contact you to obtain additional information or to confirm, modify, or cancel a requested appointment or service.

4. Veterinarian-Client-Patient Relationship

Use of this Website, submission of an online form, receipt of an email or text message, or other electronic communication with Rutland Veterinary Clinic does not by itself establish a veterinarian-client-patient relationship ("VCPR").

A VCPR is established and maintained in accordance with applicable law and professional veterinary standards.

5. Emergency Situations

The Website and electronic communications are not monitored continuously for emergencies.

Do not use the Website, email, text messaging, or online forms to seek immediate emergency veterinary care.

If you believe your pet is experiencing an emergency, contact an appropriate veterinary emergency facility or veterinarian immediately.

6. Accuracy of Information

We make reasonable efforts to provide accurate and current information on the Website. However, we do not guarantee that all information is complete, accurate, current, or free from errors.

Veterinary medicine, medications, recommendations, regulations, clinic services, hours, pricing, and other information may change.

We reserve the right to update, modify, or remove Website content at any time without notice.

7. Third-Party Websites and Services

The Website may contain links to websites, applications, payment services, pet portals, prescription services, social media platforms, or other services operated by third parties.

These third-party services are not controlled by Rutland Veterinary Clinic.

We are not responsible for the content, availability, privacy practices, security, or terms of third-party websites or services.

Your use of a third-party service may be subject to that provider's separate terms and privacy policy.

8. Online Payments

Rutland Veterinary Clinic may provide access to third-party online payment services.

Payment information submitted through an online payment portal may be collected and processed by the applicable payment service provider.

You are responsible for providing accurate payment information and for maintaining the security of any account credentials used to access a payment service.

Rutland Veterinary Clinic is not responsible for interruptions, errors, or security issues originating with a third-party payment provider.

9. Text Messaging

If you provide your mobile telephone number and consent to receive text messages from Rutland Veterinary Clinic, text messaging will be governed by the SMS provisions described in our Privacy Policy.

Message and data rates may apply. Message frequency may vary.

You may opt out of text messages at any time by replying STOP to a message from us.

For additional information regarding our collection and use of information associated with text messaging, please review our Privacy Policy.

10. Intellectual Property

Unless otherwise stated, the Website and its contents are owned by or licensed to Rutland Veterinary Clinic.

This includes, without limitation:

• Text and written content

• Photographs and images

• Logos and trademarks

• Graphics

• Website design and layout

• Videos

• Other original materials

You may view and use the Website for your personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit Website content without our prior written permission, except where permitted by applicable law.

11. User Submissions

If you submit information, photographs, comments, questions, reviews, or other materials through the Website or to Rutland Veterinary Clinic electronically, you represent that you have the right to provide that information.

You should avoid submitting unnecessary sensitive personal information through public areas of the Website.

Information submitted directly to Rutland Veterinary Clinic is handled in accordance with our Privacy Policy and applicable law.

12. Prohibited Uses

You agree not to use the Website:

• For any unlawful purpose

• To interfere with or disrupt the Website

• To attempt to gain unauthorized access to systems or accounts

• To introduce viruses, malware, or other harmful code

• To impersonate another person or entity

• To collect information about other users without authorization

• To interfere with the security or operation of the Website

• In any manner that could damage Rutland Veterinary Clinic or its reputation

13. Disclaimer of Warranties

To the fullest extent permitted by law, the Website is provided on an "as is" and "as available" basis.

Rutland Veterinary Clinic does not guarantee that the Website will always be available, uninterrupted, secure, accurate, complete, or free of errors or harmful components.

Nothing in these Terms excludes or limits any warranty, right, or protection that cannot lawfully be excluded or limited under applicable law.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Rutland Veterinary Clinic and its owners, employees, veterinarians, agents, and service providers will not be liable for damages arising from your use of, or inability to use, the Website or reliance on information provided through the Website.

This limitation does not apply to liability that cannot legally be limited or excluded under applicable law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Rutland Veterinary Clinic and its owners, employees, veterinarians, agents, and service providers from claims, liabilities, damages, losses, and expenses arising from your unlawful use of the Website or violation of these Terms.

16. Privacy

Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, disclose, and protect information.

The Privacy Policy is incorporated into these Terms by reference.

17. Changes to These Terms

We may modify these Terms from time to time.

When changes are made, we will update the Effective Date at the top of this page.

Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

18. Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

Any dispute relating to these Terms or your use of the Website will be subject to the applicable courts and laws of the Commonwealth of Massachusetts, unless otherwise required by law.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

20. Contact Us

If you have questions about these Terms of Use, please contact us:

Rutland Veterinary Clinic Inc.
203 Main Street
Rutland, MA 01543

Phone: (508) 886-2286
Email: rutlandvetclinic@rutlandvetclinic.com

Website: rutlandvetclinic.com

Last Updated: August 27, 2026